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Title
Text copied to clipboard!Airport Customer Support Agent
Description
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We are looking for an Airport Customer Support Agent responsible for delivering excellent service to passengers, addressing their inquiries and issues, and ensuring a pleasant experience during their time at the airport. The candidate will collaborate with various departments including security, transportation, and administration to provide timely and accurate information. Excellent communication skills, the ability to work under pressure, and readiness to work in shifts are essential. The agent will also assist passengers with special needs and adhere to safety and compliance protocols. This position requires a professional approach, patience, and empathy towards passengers from diverse cultures and with different needs. If you are solution-oriented and want to work in a dynamic environment, this is the right opportunity for you.
Responsibilities
Text copied to clipboard!- Providing information and assistance to passengers at the airport
- Resolving passenger inquiries and complaints professionally
- Coordinating with other departments within the airport
- Assisting passengers with special needs
- Monitoring and adhering to safety protocols
- Maintaining records of inquiries and issues
- Working in shifts and adapting to a dynamic work environment
- Ensuring a pleasant and safe experience for passengers
- Participating in training and development
- Reporting important issues and incidents to supervisors
Requirements
Text copied to clipboard!- High school diploma or higher education
- Excellent communication skills
- Basic computer and office software knowledge
- Ability to work under pressure and in a dynamic environment
- Knowledge of at least one foreign language (English preferred)
- Empathy and patience in dealing with people
- Flexibility in working hours, including weekends and holidays
- Experience in customer support or similar roles is a plus
- Knowledge of airport security procedures is a plus
- Ability to work both independently and as part of a team
Potential interview questions
Text copied to clipboard!- What experience do you have in customer service?
- How would you handle an unhappy passenger?
- Which foreign languages do you speak?
- How do you cope with stressful situations?
- Are you willing to work in shifts?
- How would you describe the importance of teamwork in this job?
- Do you have experience working in an airport or similar environment?
- How would you act if you notice a security issue?
